|To deal fairly, honestly, promptly and courteously with all customers.|
|To ensure that all products and services provided are delivered in a competent manner, with value, honesty, fairness and integrity.|
|To ensure all standards of workmanship are provided to the customer as promised, in accordance with industry practice for the work concerned, and in a manner that shall enhance the reputation of the industry.|
|To honour all my statutory warranties and other obligations promptly and fairly.|
|To ensure that all advertising is accurate and truthful in every respect.|
|To recognise and affirm the right of the customer to courteous, prompt and honest dealing.|
|To treat my fellow motor industry members with professionalism and respect and conduct my business in a free and fair competition.|
|To uphold and observe all laws and regulations governing the motor vehicle industry, and avoid any actions that may bring the MTA (WA) and my fellow members into disrepute.